{"id":534,"date":"2024-12-06T18:34:50","date_gmt":"2024-12-06T17:34:50","guid":{"rendered":"https:\/\/autolinee.org\/?page_id=534"},"modified":"2025-12-30T13:08:14","modified_gmt":"2025-12-30T12:08:14","slug":"carta-dei-servizi","status":"publish","type":"page","link":"https:\/\/autolinee.org\/?page_id=534","title":{"rendered":"Carta dei Servizi"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.14.9&#8243; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(255,255,255,0.25)&#8221; background_color_gradient_end=&#8221;rgba(255,255,255,0.9)&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/autolinee.org\/wp-content\/uploads\/2022\/04\/Cop-Autolinee-1-1.png&#8221; parallax=&#8221;on&#8221; custom_padding=&#8221;2vw|0px|2vw|0px|true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.14.9&#8243; background_image=&#8221;https:\/\/autolinee.org\/wp-content\/uploads\/2022\/04\/MEREU_LOGO_3@700x-1.png&#8221; background_size=&#8221;contain&#8221; custom_margin=&#8221;|auto|19px|auto||&#8221; custom_padding=&#8221;||178px|||&#8221; background_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.14.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.14.8&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.14.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.14.8&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div style=\"display: flex; justify-content: center; align-items: center; height: 90vh; padding: 20px; background-color: #f4f4f9;\"><!-- [et_pb_line_break_holder] -->    <iframe src=\"https:\/\/autolinee.org\/wp-content\/uploads\/2025\/12\/CARTA-DEI-SERVIZI-MEREU-AUTOLINEE-SRL-II-edizione-rev.-12.2025.pdf\" <!-- [et_pb_line_break_holder] -->            style=&#8221;border: none; width: 100%; height: 100%; max-width: 900px; max-height: 90vh;&#8221; <!-- [et_pb_line_break_holder] -->            title=&#8221;Visualizzatore PDF&#8221;><\/iframe><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][et_pb_text _builder_version=&#8221;4.14.8&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Ultimo aggiornamento: Dicembre 2025<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Carta della qualit\u00e0 dei servizi (di seguito indicata anche semplicemente come \u201cCarta\u201d) \u00e8 il documento che<br \/>\nregola i rapporti tra le aziende che offrono servizi di pubblico trasporto ed i cittadini che ne fruiscono; con essa<br \/>\nvengono pertanto illustrati i servizi erogati e gli strumenti, gli indicatori e gli standard adottati per fornire un ser<br \/>\nvizio di qualit\u00e0. Il presente documento consente all\u2019Azienda di offrire ai propri utenti l\u2019opportunit\u00e0 di partecipare<br \/>\nattivamente al miglioramento dei servizi in uno spirito di positiva e costruttiva collaborazione.<br \/>\nLa Carta della Qualit\u00e0 dei servizi della Mereu Autolinee S.r.l. \u00e8 il documento esplicativo: &#8211; delle modalit\u00e0 di accesso al servizio; &#8211; delle procedure di reclamo e di rimborso; &#8211; degli standard di qualit\u00e0; &#8211; dei metodi di monitoraggio della qualit\u00e0, adottati dall\u2019azienda, nell\u2019ottica di un costante incremento dei livelli<br \/>\nqualitativi del servizio offerto al Cliente. <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-534","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/autolinee.org\/index.php?rest_route=\/wp\/v2\/pages\/534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autolinee.org\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/autolinee.org\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/autolinee.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/autolinee.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=534"}],"version-history":[{"count":5,"href":"https:\/\/autolinee.org\/index.php?rest_route=\/wp\/v2\/pages\/534\/revisions"}],"predecessor-version":[{"id":579,"href":"https:\/\/autolinee.org\/index.php?rest_route=\/wp\/v2\/pages\/534\/revisions\/579"}],"wp:attachment":[{"href":"https:\/\/autolinee.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}